Warranty repairs

• Since we own a spare parts warehouse, we have a 24/7/365 access to spare parts for fast possible repairs
• We issue payment receipts or VAT invoices and send them via e-mail
• Any of the above purchase confirmation are the base of any further warranty claims
• If you wish to receive a printed version of a receipt/VAT invoice, please let us know and we will include it in your delivery
• If the warranty card has not been issued, only the purchase confirmation is required to claim your warranty rights

Guaranteed quality

All the products available in our shop have producers’ warranty. Ecobike bicycles and batteries are covered by a 2-year manufacturer's warranty. The details and terms of the warranty are regulated by the Warranty Card assigned to each bicycle

Returns

You bought our product but it doesn’t meet your expectations? No problem! Remember you have 14 days to return your goods. You will get back the worth of the product easily and quick following these points:

1. Download and print a return declaration (Polish only)
2. Fill in and sign a printed declaration
3. Pack a product, declaration and an original receipt
4. Send all to our address: